A MILLION DOLLAR LESSON – author
unknown
A cab driver taught me a
million dollar lesson in customer satisfaction and expectation. Motivational
speakers charge thousands of dollars to impart his kind of training to
corporate executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for
the sole purpose of calling on a client. Time was of the essence and my plan
included a quick turnaround trip from and back to the airport.
A spotless cab pulled up. The
driver rushed to open the passenger door for me and made sure I was comfortably
seated before he closed the door. As he got in the driver’s seat, he mentioned
that the neatly folded wall street journal next to me was for my use. He then
showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a
“Candid Camera!” Wouldn’t you? I could not believe the service I was receiving.
I took the opportunity to say, “Obviously you take great pride in your work.
You must have a story to tell.”
“You bet,” he replied. “I
used to be in corporate America, but I got tired of thinking my best would
never be good enough. I decided to find my niche in life where I could feel
proud of being the best I could be. I knew I would never be a rocket scientist,
but I love driving cars, being of service and feeling like I have done a full
day’s work and done it well. I evaluated my personal assets and, WHAM! I became
a cab driver. One thing I know for sure, to be good in my business I could
simply just meet the expectations of my passengers. But, to be great in my
business, I have to exceed the customers expectations! I like both the sound
and the return of being ‘Great’ better than just getting by on ‘average.’”
Did I tip him big time? You
bet! Corporate America’s loss is the traveling folks friend!
Easter People should go well beyond the expectations
of others. We have a great Savior therefore, our service… our “servanthood”…
should be GREAT … not just average, getting by, doing the expected. The world
expects average, we should WOW the world with exceptional attitude and service.
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